Sano Clinic (“We”, “Us”, “Our”) is committed to protecting the privacy of every individual who shares information with us. This policy follows the Information Technology Act, 2000 (Section 43A) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. This Privacy Policy applies to all Personal Information collected through our website www.sanoclinics.in, operated from Hitech City, Hyderabad.
“You” refers to the user of the website.
- ACCESS
We collect Personal Information directly from you, through third parties, and automatically through our website. This may include device information, IP address, access time, browser details, and information voluntarily shared by you.
You may review, update, or correct the information shared with us by writing to thesanoclinics@gmail.com
- CONSENT
By submitting information through forms, calls, WhatsApp, email, or any medium, you consent to the collection, storage, processing, and sharing of your Personal Information as per this policy. You acknowledge that the information is shared willingly. Sano Clinic is not responsible for losses resulting from inaccurate information provided by you. Sensitive personal information will be shared only with your explicit consent.
- CONTROL OVER YOUR INFORMATION
You may withdraw your consent at any time by writing to thesanoclinics@gmail.com
Withdrawing consent may limit our ability to provide certain services.
- CHANGES TO THE PRIVACY POLICY
We may update this policy occasionally. The latest version will always be available on our website.
- PERSONAL INFORMATION WE COLLECT
The types of information collected include:
- Name
- Date of birth / age
- Gender
- Address
- Mobile number
- Email address
- Skin, hair, or general health information voluntarily shared
- Medical records and treatment history
- Photographs for treatment documentation
- Financial information for services or payments
- Login credentials (if applicable)
- Usage data such as time, frequency, device type
- Biometrics and genetic data (if voluntarily provided)
- Any other information shared by you
- HOW WE COLLECT INFORMATION
We collect data when you:
- Fill forms on our website
- Speak with clinic representatives
- Register on the website
- Undergo consultations or treatments
- Use website features
- Interact with cookies and tracking tools
- Authorize access to third-party platforms
- USE OF PERSONAL INFORMATION
Your information may be used for:
- Providing skin, hair, dermatology, and aesthetic services
- Improving our services and website
- Appointment reminders, payment alerts, and follow-ups
- Sharing promotional offers
- Understanding user behaviour and preferences
- Maintaining treatment profiles
- Fulfilling service agreements
- Contacting you via phone, SMS, WhatsApp, or email
If the clinic is merged or acquired, your data may transfer to the new entity.
- SHARING & TRANSFER OF INFORMATION
With your consent, we may share your data with:
- Cloud service providers
- Dermatologists and specialists
- Third-party service providers
- Payment gateways
- Diagnostic labs
- Communication platforms
Some countries may not have the same data protection laws as India. We ensure appropriate safeguards when transferring information internationally.
- USE OF COOKIES
We use cookies to enhance user experience. You may disable cookies, but certain website features may not function correctly. Third-party advertisers may also place cookies according to their policies.
- SECURITY
We implement reasonable security practices including encryption and access control. However, no online platform is completely secure. We are not liable for breaches occurring beyond our control.
- THIRD-PARTY LINKS
Our website may contain links to external websites. We are not responsible for the content, privacy practices, or policies of such third-party sites.
- RECTIFICATION
To update or correct your personal information, write to thesanoclinics@gmail.com
- LEGAL COMPLIANCE
You must follow all applicable laws while using our website.
- STORAGE OF INFORMATION
We may store your information for at least three years from your last interaction or as required by law.
- GRIEVANCE OFFICER
For complaints or concerns, you may contact:
Email: thesanoclinics@gmail.com
Phone: 8585856336
Address: Sano Clinic, Hitech City, Hyderabad
TERMS & CONDITIONS
- INTRODUCTION
By using www.sanoclinics.in, you accept these Terms & Conditions. If you disagree with any part, do not use the website. You must be at least 13 years old to access this site.
- LICENSE TO USE WEBSITE
All content on this website belongs to Sano Clinic or its licensors. You may view or print content for personal use only. You must not republish, sell, rent, display publicly, copy for commercial use, edit or modify, redistribute without permission, or use frames/screenscrapers.
- ACCEPTABLE USE
You must not use the website for illegal or fraudulent purposes, spreading malware, scraping or data extraction, sending unsolicited messages, or marketing without written consent.
- RESTRICTED ACCESS
Some sections may require login credentials. You must keep them confidential.
- USER CONTENT
Any content you submit (text, images, feedback, etc.) may be used by Sano Clinic under a royalty-free license. You must not submit unlawful content.
- NO WARRANTIES
The website is provided “as is” without warranties. We do not guarantee availability or accuracy.
- LIMITATION OF LIABILITY
Sano Clinic is not liable for indirect loss, business loss, revenue loss, profit loss, data loss, or damage to reputation.
- INDEMNITY
You agree to indemnify Sano Clinic for any losses resulting from your misuse or breach of these Terms.
- VARIATION
We may revise these Terms anytime. Continued use implies acceptance.
- LAW & JURISDICTION
These Terms are governed by the laws of Hyderabad, Telangana. All disputes fall under Hyderabad court jurisdiction.
REFUND POLICY
- Bookings cancelled before confirmation will not be charged.
- Confirmed bookings may incur a minimum cancellation fee.
- Refunds for treatments or services are evaluated case-by-case per clinic policy.
- Once a treatment session begins or a service is delivered, no refund is provided.
MOBILE COMMUNICATION & CONSENT
By providing your mobile number, you consent to receive calls, SMS, WhatsApp messages, and promotional communications from Sano Clinic, even if registered under DND/NCPR. You authorize Sano Clinic to share this information with trusted third-party service providers for communication purposes only.
